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kandydat@linguajob.pl

oferta z dnia 2010-08-13

Osoby ze znajomością francuskiego i włoskiego - dział IT

Opis stanowiska:

Międzynarodowa firma z siedzibą w Łodzi poszukuje osób ze znajomością francuskiego, włoskiego i angielskiego:
- konsultant ds. IT
- Team Leader

Szczegóły oferty i dane kontaktowe na Linguajob.pl

Wymagania:

Team Manager

Nr referencyjny: TM/LOD/4/2010

Branża: Obsługa Klienta/Call Center

Język obcy: francuski / angielski

Miasto: Łódź

Region: łódzkie
Opis stanowiska

The Team Manager will be responsible for managing a team of IT Service Helpdesk Consultants, influencing service delivery, achieving required service levels and customer satisfaction.

Responsibilities
- Management and motivation of the team
- Managing the resourcing and workflow of the team
- Planning and control of the teamwork
- Effective management of clients? relations
- Assertion of delivery of high quality service
- Complex realisation of tasks
Wymagania

* Proficiency in French
* Very good command of the English language
* At least 2 years of experience in team management
* Awareness of ITIL
* Advanced knowledge of software applications
* Interpersonal skills:
* excellent communication skills
* teamwork
* self-reliance
* analytical skills
* ability to learn fast software applications
* customer orientation
* readiness to work flexible hours
* resilience to stress
* optimism and enthusiasm

Oferujemy

* An interesting job in one of the largest IT companies
* Challenging work environment
* Individual training and development
* Highly motivated team with an international corporate culture
*
* Please send your CV on: hr.lodz@ts.fujitsu.com

Oferujemy:

Konsultant IT ds. obsługi klienta

Nr referencyjny: FL/LOD/3/2010/L

Branża: Obsługa Klienta/Call Center

Język obcy: włoski / angielski

Miasto: Łódź

Region: łódzkie
Opis stanowiska

IT Service Helpdesk Consultant will be responsible for acting as first point of contact for all customer queries, and end to end ownership of all elements leading to a successful and timely resolution.

Responsibilities
- Help Desk Customer Contact Handling (answering customers IT related queries, ensuring that all customer queries are dealt with in professional manner)
- Network and e-mail accounts administration
- Daily check tasks
- Taking parts in a various projects
Wymagania

* proficiency in Italian,
* good command of the English language,
* knowledge of various software and applications (minimum: Windows environment and MS Office package) ,
* interpersonal skills crucial for working at customer service centre such as:
* excellent communicativeness,
* orderliness ,
* self-reliance,
* analytical skills ,
* readiness to work flexible hours,
* customer orientation,
* teamwork,
* resilience for stress.

Oferujemy

* an interesting job in one of the largest IT companies,
* challenging work environment,
* various trainings,
* highly motivated team with an international corporate culture.

Please send your CV on: hr.lodz@ts.fujitsu.com

Forma kontaktu:

Konsultans ds. IT druga linia wsparcia

Nr referencyjny: SL/LOD/3/2010/L

Branża: Obsługa Klienta/Call Center

Język obcy: włoski / angielski

Miasto: Łódź

Region: łódzkie
Opis stanowiska

The Second Line Support will provide responsive and competent technical support to customers who require help with customer service, product information, or assistance with installation and usage of hardware or software application as required by the needs of each specific product line. This support is normally provided by telephone although it is increasingly being provided through electronic means, like Internet, Email.

Responsibilities
- Installation and configuration of OS and drivers, Win XP Home Edition, Service packs and for Business Products Win 2000, Win CE, Pocket PC 2002 and 2003
- Change of OS and driver settings
- Determination of driver versions
- Installation of Microsoft Office products. Installation and configuration of FSC products, (updates, etc.) Extending FSC products regarding main memory, CPU, network interface cards, SCSI controllers, raid controllers, backup devices, etc.
- Installation and configuration of OS and drivers (Win 2000, Win 2003, Service pack)
- Daily check tasks
Wymagania

* Proficiency in the Italian language
* Good command of the English language
* Able to work with FSC products regarding main memory, CPU, modem, sound card, Network interface card, PCMCIA components, Home peripherals etc.
* External interfaces for FSC products: Firewire, Bluetooth, USB, IrDA etc.
* Hardware and software knowledge about other relevant products in home environment to answer questions regarding functionality and compatibility in combination with FSC products
* General networking knowledge, TCP/IP protocol, peer to peer networking, remote access networking, wireless LAN
* Detailed knowledge of raid controller configuration, updating and flashing of firmware, controllers etc.
* Hardware and software knowledge of other relevant products in server environment necessary for backup etc.
* Basic knowledge in SAN/NAS environments
* Basic knowledge in networking services (DNS, DHCP etc.)
* Microsoft domain administration knowledge
* Broad networking technology knowledge (TCP/IP, Fibrechannel, etc.)
* Basic knowledge of CRT-/TFT-monitors, televisions, beamers and plasma screens are required. In particular adjustment of the monitor products
* Interpersonal skills crucial for working at customer service centre:
* Excellent communication skills
* Orderliness
* Self-reliance
* Analytical skills
* Readiness to work flexible hours
* Customer orientation
* Teamwork
* Resilience to stress
* Optimism and enthusiasm

Oferujemy

* An interesting job in one of the largest IT companies
* Challenging work environment
* Training and development
* Highly motivated team with an international corporate culture

hr.lodz@ts.fujitsu.com

Informacje o firmie:

Grupa Linguajob